Privacy Policy

Twin Palms Carpet Cleaning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and payment details when you request a service or contact us.

  • Service Information: Details related to the cleaning services requested, including appointment details and preferences.

  • Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information to:

  • Provide, schedule, and complete cleaning services.

  • Communicate with you regarding appointments, inquiries, and promotions.

  • Improve our website, services, and customer experience.

  • Process payments and transactions securely.

  • Comply with legal obligations and prevent fraudulent activities.

3. How We Share Your Information

We do not sell or rent your personal information. We are committed to not transferring consumer data to external organizations for any purpose other than those explicitly outlined in this policy. However, we may share your information with:

  • Service Providers: Third-party vendors who assist in payment processing, appointment scheduling, or website analytics. Messages and data rates may apply based on your carrier plan. Mobile information, including phone numbers provided during SMS registration, will not be shared with third parties for marketing purposes. For inquiries related to SMS registration, please contact us at 970.461-1640.

  • Legal Compliance: When required by law or to protect our rights, property, or safety.

4. Data Security

We implement security measures to protect your information from unauthorized access, alteration, or disclosure and ensure all payment information is secure to encryption standards and compliance. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Though we implement strict data and system access controls, we still periodically audit our processes and ensure your data is completely secure.

5. Your Choices & Rights

You have the right to:

  • Opt-out of marketing communications.

  • Request access, correction, or deletion of your personal information.

  • Disable cookies through your browser settings.

  • To opt-in via SMS, text START to the number provided.

  • To opt out of future SMS communications, text STOP or UNSUBSCRIBE to the number provided.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites.

7. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us.